Data Protection Policy

JaJong ("JaJong", "we", "our", or "us") is committed to protecting personal data in accordance with applicable data protection laws, including the Personal Data Protection Act and other relevant international privacy regulations.

This Data Protection Policy explains how JaJong collects, uses, discloses, and protects personal data when users access or use the JaJong platform (the "Platform").

JaJong operates as a technology-enabled marketplace that facilitates bookings between users and independent service providers offering accommodation, activities, and other services.

1. Data Controller

JaJong acts as the data controller for personal data collected through the Platform.

JaJong determines the purposes and means of processing personal data related to user accounts, bookings, and platform services.

Contact details email: admin@ja-jong.com

2. Categories of Personal Data

JaJong may collect and process the following categories of personal data:

• Name
• Email address
• Phone number
• Account information
• Booking details
• Payment-related information
• Communication data between users and service providers
• Technical data such as IP address, device information, and browsing activity

3. Purposes of Data Processing

JaJong may process personal data for the following purposes:

• creating and managing user accounts
• facilitating bookings between users and service providers
• processing payments
• providing customer support
• improving platform functionality
• fraud prevention and security monitoring
• complying with legal and regulatory obligations

4. Legal Basis for Processing

Personal data may be processed based on:

• contractual necessity for providing platform services
• legitimate interests in operating and improving the Platform
• compliance with legal obligations
• user consent where required

5. Disclosure of Personal Data

JaJong may disclose personal data to:

Service Providers

Independent service providers listed on the Platform in order to fulfill bookings.

Payment Processors

Third-party payment service providers responsible for payment transactions.

Technology and Service Partners

Third parties supporting platform operations, including hosting, analytics, and technical infrastructure providers.

Legal Authorities

Where disclosure is required by applicable law or legal process.

JaJong does not sell personal data to third parties.

6. International Data Transfers

As JaJong operates internationally, personal data may be transferred to or processed in countries outside the user's country of residence.

Such transfers may occur when service providers, infrastructure providers, or payment systems operate across jurisdictions.

JaJong will take reasonable steps to ensure personal data remains adequately protected.

7. Data Security

JaJong implements appropriate administrative, technical, and organizational measures to protect personal data, including:

• secure infrastructure
• restricted access to data
• monitoring for unauthorized access

However, no method of transmission over the internet can guarantee absolute security.

8. Data Retention

Personal data will be retained only as long as necessary to:

• fulfill the purposes described in this policy
• comply with legal obligations
• resolve disputes
• enforce platform agreements

9. Data Subject Rights

Under applicable data protection laws, users may have the following rights:

• right to access personal data
• right to correct inaccurate data
• right to request deletion of personal data
• right to restrict processing
• right to withdraw consent where applicable

Requests may be submitted through the contact details below.

10. Responsibility of Service Providers

Service providers listed on the Platform may independently collect or process personal data related to the services they provide.

JaJong does not control the data processing practices of independent service providers, and each provider is responsible for complying with applicable data protection laws.

11. Updates

JaJong may update this Data Protection Policy from time to time.

The latest version will always be available on the Platform.

12. Contact

For questions regarding personal data protection:

Email: admin@ja-jong.com